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For the company's, the customers satisfaction is a permanent objective. To increase or preserve their competing advantages, the manufacturing units must integrate this objective in their daily activities. The improvement of quality and the reduction of the costs are the key, which it is not always obvious to make cohabit . The knowledge of the production indicators (quantity produced/rejected, the production rhythm, wait times...) is primordial to optimise production tool and to eliminate the non-production times . The control of schedule and the availability of the information makes it possible to better understand the lead time to be announced to the final customer. The respect of the times transmitted to the customer is one of the determining factors in their satisfaction and in the renewal of their confidence. These functions of follow-up production supplement the QUASAR software suite with a modular and evolutionary solution, which can function in an autonomous way (GESMAC) .
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